Frequently Asked Questions
Common
Questions.
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Yes! We offer free, insured shipping on all orders to the US, Canada, UK, Australia, and the EU.
To maintain the element of surprise, our outside packaging is plain and includes only our return shipping address, not the Ritzin name.
Ready-to-ship items arrive in 1-3 business days. Custom engagement rings typically take 1-3 weeks depending on the complexity of the design.
For security reasons, we require a physical address and a signature for all deliveries.